Refund policy

We want you to be happy with your Hakon parts. This policy covers change-of-mind returns on purchases made directly from Hakon. Faulty items are handled as warranty claims, not returns (see below).

Change-of-mind returns (30 days)

Changed your mind? You can return an item within 30 days of delivery, as long as:

  • the item is unopened and in its original packaging
  • it hasn't been fitted, installed or used
  • you've lodged a Return Request form and received our approval before sending it back.

Costs for change-of-mind returns:

  • You pay return freight. We recommend a tracked, insured service. We can't take responsibility for returns lost in transit.
  • A 10% restocking fee comes off the refund.
  • Original shipping charges are non-refundable.

Bought through a dealer?

Purchases made through a Hakon dealer must be returned to that dealer, under the dealer's return policy. Please contact the dealer you bought from.

Faulty items

Faulty items are handled as warranty claims, not returns. Please don't use the Return Request form for a faulty item. Instead, lodge a claim through the Warranty Request form, and see our Warranty Policy for how claims work. If you bought through a dealer, claim through your dealer first.

Faulty items are covered under the Australian Consumer Law (ACL). For faulty items:

  • no restocking fee is charged
  • if we need the item sent to us for inspection and the claim is valid, we refund that freight
  • depending on the problem, we'll repair, replace or refund the item in line with the ACL.

How to return an item

  1. Fill in the Return Request form with your order number, the product and the reason you're returning it.
  2. Wait for approval. We'll reply within 1–2 business days with return instructions and the return address. If an item arrived damaged, we'll ask for photos when we reply. Please don't send items back without approval, as unapproved returns may be delayed or refused.
  3. Pack it well. Put the item in its original packaging inside a shipping carton, and add your order number.
  4. Send it back using a tracked service.

Refunds

  • Refunds are processed within 5 business days of your return arriving with us, once it's passed inspection.
  • Refunds go back to your original payment method. Your bank or card provider may take a few extra days to show it.

Exchanges

To swap for a different part, return the original item under this policy and place a new order for the part you need.

Returns from overseas

International customers can return items under the same conditions. You pay return freight and any customs charges on the return. Import taxes or duties you paid when the order arrived aren't refunded.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under the Australian Consumer Law.

Questions

Call 1800 292 911 (Monday to Friday, 9am to 4pm) or use our Contact form.