Warranty Policy
We stand behind every Hakon part
Every Hakon part is designed in Australia by people who set up cars for a living, and we stand behind them. This warranty covers defects in materials and workmanship for the periods below.
Warranty periods
How long you're covered
- 12 months
Hakon V2 control arms and V2 Pro sets
Recommended use: motorsport (see the note on the V2 range below).
- 24 months
Adjustable swaybar links
Recommended use: street and motorsport.
- 24 months
Poly bush kits
Recommended use: street and motorsport.
- The warranty period starts from the date of delivery.
- The warranty is non-transferable. It applies to the original buyer only.
- Proof of purchase is required, such as your order number.
A note on the V2 range
We recommend V2 control arms and V2 Pro sets for motorsport use, because road legality can be an issue for modified suspension depending on your vehicle and where you live. This is a recommendation, not a warranty condition: using V2 parts on the road doesn't affect your warranty. Checking road legality and compliance is your responsibility (see our Terms of Service).
Motorsport is hard on parts. The V2 warranty covers defects in materials and workmanship. It doesn't cover damage from impacts, crashes or overloading.
Exclusions
What's not covered
This warranty doesn't cover:
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Incorrect installation, including not following our instructions or torque specs, or installation with incompatible or worn surrounding parts. We strongly recommend having parts fitted by a qualified professional.
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Fitting a part to a vehicle outside its listed fitment. This voids the warranty.
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Modification of the product in any way, such as cutting, welding, drilling, re-machining or re-finishing.
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Crash, impact or overloading damage, including contact with kerbs, barriers, walls, other vehicles or track debris.
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Normal wear and tear, including the gradual wear of bushes, joints and boots through use.
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Cosmetic wear, such as marks, scratches or finish wear from use.
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Damage from neglect or lack of maintenance, or from continuing to drive with a known problem.
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Labour and consequential costs, such as removal or refitting, wheel alignments, towing or downtime.
Claims
How to make a warranty claim
Bought from us directly?
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Fill in the Warranty Request form
Use the Warranty Request form with your order number, the product, your vehicle details, how the car is used and a description of the problem.
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We'll reply within 3–5 business days
Every claim is assessed case by case. When we reply, we'll ask for clear photos or videos of the part, the problem area and how it's fitted.
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Diagnosis
Most claims are diagnosed from photos or videos, and if the claim is valid we replace the part.
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If we need to inspect the part
You pay freight to send it to us. If the claim is valid, we refund that freight and replace the part.
Keep the part and any related components until your claim is finalised. If you'd prefer to talk it through first, call us on 1800 292 911.
Your rights under the Australian Consumer Law
This warranty is provided by Hakon Suspension (ABN 94 474 332 818), 46 Volt Circuit, Dandenong South VIC 3175, phone 1800 292 911. Make claims through the Warranty Request form on our website.
The benefits of this warranty are in addition to other rights and remedies you have under the law in relation to the goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Talk to us
Questions about a part or a claim? Call us Monday to Friday, 9am to 4pm (Melbourne time).