Returns

Return request

Need to return something? Fill in the form below and we'll get back to you with next steps. Please don't send anything back until we've approved your return.

Start a return Refund & Returns Policy

Quick reminders

Before you start

  • 30 days

    Change of mind

    Within 30 days of delivery, unopened and in original packaging. You pay return freight, and a 10% restocking fee applies. Original shipping charges are non-refundable.

  • Bought through a dealer?

    Please contact your dealer. Their return policy applies.

  • Faulty item?

    That's a warranty claim, not a return.

    Warranty Request form

How it works

How returns work

  1. Fill in the Return Request form

    Include your order number, the product and the reason you're returning it.

  2. Wait for approval

    We'll reply within 1–2 business days with return instructions and the return address. If an item arrived damaged, we'll ask for photos when we reply.

  3. Pack it well and send it back

    Put the item in its original packaging inside a shipping carton, add your order number, and send it using a tracked service.

Full details are in our Refund & Returns Policy. Questions? Call 1800 292 911.

Return request

Tell us about your return

We'll reply within 1–2 business days.

Fields marked * are required.

Your details
Your order

e.g. #1234, found in your order confirmation

Bought through a dealer? Please contact your dealer. Their return policy applies.

Product name and variant

Your vehicle
About the return

Photos: this form can't accept file uploads. If your item arrived damaged, we'll ask for photos when we reply. Faulty item? Please use the Warranty Request form instead.

Talk to us

Not sure if it's a return or a warranty claim? Call us Monday to Friday, 9am to 4pm (Melbourne time).

Call 1800 292 911Contact form