Shipping policy

Hakon Suspension ships Australia-wide and internationally from Dandenong South, Victoria.

Dispatch times

  • Orders placed before 12pm (midday, Melbourne time) on a business day ship the same day.
  • Orders placed after 12pm (midday), or on a weekend or public holiday, ship the next business day.
  • Business days are Monday to Friday, excluding public holidays in Victoria.

Shipping costs, carriers and tracking

  • We use different carriers depending on where the order is going.
  • Shipping is calculated at checkout from your delivery address and what's in your cart. You'll see the cost before you pay.
  • Every order is tracked. Once your order ships, you'll get an email with tracking details.

Local pickup

Pickup is available from our Dandenong South warehouse:

46 Volt Circuit, Dandenong South VIC 3175
Monday to Friday, 9am to 4pm (closed public holidays)

  • Choose Pickup at checkout.
  • Wait for your ready-for-pickup notification before coming in.
  • Bring your order number and photo ID. We need to see ID before we can hand over an order.

International shipping

We ship internationally.

  • GST is removed from overseas orders.
  • You're responsible for any import taxes, duties and customs fees charged in your country. These aren't included in our prices or shipping costs, and the carrier or customs usually collects them before delivery.
  • Customs clearance can add time to delivery, and this is outside our control.
  • If an international parcel is refused, or returned because duties or fees weren't paid, original shipping costs are not refunded and the return freight is deducted from any refund.

Delivery address

Please double-check your shipping address at checkout. If you spot a mistake, contact us as soon as possible on 1800 292 911 or through our Contact form. We'll update the address if the order hasn't shipped yet. If a parcel needs redirecting because of a wrong or changed address, the customer pays any redirection fees.

Damaged or missing parcels

Damaged or missing parcels must be reported within 7 days of delivery (or of the expected delivery date, for a parcel that hasn't arrived):

  • call 1800 292 911, or
  • use our Contact form, including your order number and photos of the packaging and parts.

Please keep all packaging until we've sorted it out, as the carrier may need it for its claim.

Questions

Call us on 1800 292 911 (Monday to Friday, 9am to 4pm) or use our Contact form.